Dear Repair Person

I really do appreciate the fact you came when you said you would and you didn’t charge me for the trip, since, in effect, it was something you should have taken care of when the house was built. When I have a fire in the fireplace, it’s nice to actually see the fire… before you came it was merely a small blue glow, but now! Now it is a roaring fire – as it should be. I really hate to mention the small issue with the remote controls. It seems when you turn on the fireplace in the lower level, it turns on the fireplace on the main level! Wow! It doesn’t turn it off, just on… so… will you please come back and fix it? I’ve left a message… Waiting for your call…